Return Policy

Order Cancellation / Order Update

For orders placed in error, we give you up to 24 hours (from the time the order was placed) to email us and request a cancellation. After 24hours, we will not be able to cancel your order.

In case you have placed a wrong order and you want to change the size or color, we will contact our carrier, but we cannot guarantee anything, especially if the order has already been shipped.

Disputes

If in any case the buyer decides to open a dispute against us (credit card or Paypal), the customer will automatically lose all rights to our customer service (credit card or Paypal).

The after-sales service will stop immediately. Refund, return and replacement requests will no longer be valid and the case will be referred to the merchant.

Damages and problems

Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item so we can evaluate and resolve the issue. The item will be replaced free of charge if

Exceptions/non-returnable items

Certain types of items are not returnable, including perishable items (e.g. food, flowers or plants), bespoke items (e.g. special orders or personalised items) and personal care items (e.g. beauty products). We also do not accept returns on hazardous materials, flammable liquids or gases. If you have any questions or comments about a specific item, please contact us. Unfortunately, we cannot accept returns on backorders or gift vouchers.

Return process

Once we've received and verified your return, we'll let you know if your refund has been authorized. If so, you'll receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and send your refund.

If more than 15 business days have passed since we authorized your return, please contact us at info@truestyletoronto.com.